DPC3941B Hard Reset (Comcast says Truck roll needed to reset?)

I can understand how impactful any service issues can be. It is possible that the modem may need to be replaced and this is what the technician would be able to do for you. I am happy to look further into the concerns for you. Can you please reach out through private message with the name, address and phone number on the account? 

thanks Comcast_Michelle !

Thanks Comcast_Michelle !