Connection Pro Status Page

If my primary Internet connection is up, what should the Connection Pro status page show?

Mine shows

according to the support doc, Backup Ready should show active.

Also - I've failed over several times for testing, but those tests don't up on the reports.

Responses

Comcast_Christina

Official Employee

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33 Messages

3 years ago

Hi, @user_d4a9b2. To confirm, is the service all working as expected, but the online portion is showing red, based on the picture? The backup should show as the green color, but if the services are having issues or an interruption that could be why there's something different on your end.

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user_d4a9b2

New Contributor

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2 Messages

3 years ago

Primary cable modem connection is working.

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Comcast_Christina

Official Employee

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33 Messages

I want to look into your account specifically and check the connections on my end and see if we can find any issues. Please send me a private message and include your name, address, and business name

Steps to send a Private Message:

Click "Sign In" if necessary

Click the "Peer to peer chat" icon or https://comca.st/3gub45W

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there

- As you are typing a drop-down list appears. Select "Comcast Business" from that list

- A "Comcast Business" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it"

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Reply

3 years ago

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