Skip to content

New Member


1 Message

Thursday, December 15th, 2022 7:14 PM

Connection Pro shows Not connected to 4G LTE

When I log into my Internet Dashboard, the Connection Pro shows Not connected to 4G LTE.

The Embedded Modem and External Modem lights flash for while, then go out for a while, then repeats.

No signal strength is shown. I've cycled power a number of times.

Unable to do anything by calling the 800 support #, other than an endless loop of offering to restart my router.



24 Messages

1 year ago

Hello. Thank you for bringing this to our attention. I know how important it is to be connected at all times. I can take a look, and see about getting a ticket open for our Tier II team to address. Send me a Direct Message to get started. 


  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Comcast Business" in the "To:" line and select "Comcast Business" from the drop-down list which appears. The "Comcast Business" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it