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Friday, August 20th, 2021 11:25 AM

Cant get a straight answer from Comcast

​Prior to the pandemic, we bought a new house and set up our 2 home offices for our businesses. Xfinity said we could NOT have 2 modems on one account and insisted we switch to Comcast Business so we could use their equipment and a Netgear modem/router. We spent nearly $400 on that unit. We were fortunate as we were able to move 100% of our businesses online due to Covid. We had nice strong uninterrupted service until 2 weeks ago and now we see the spinning wheel every few minutes. Zoom calls with patients have to be run using cellphone hotspots for any reliability. Tech support says Comcast bootfiles no longer support the Netgear C7800 modem/router (that they recommended we purchase) and they wont supply a second Comcast unit. Needless to say, our businesses are suffering. Technician comes out and says his hands are tied by corporate. Hours and hours wasted trying to reach a live person on the phone while fake robot typing sounds only annoy us further. Phone reps have ability to resolve or escalate to somebody who can. Comcast customers for 30+ years means nothing. ​

Official Employee


4 Messages

2 years ago

Hello, @user_c631d2 thank you for taking the time to reach out to us on the forums. I am sorry to hear that you are having these issues with your service and have such a hard time trying to get it resolved. This is not the experience we want you to have as a valued member of the Xfinity family.


We definitely want to help in any way we can and get this issue resolved. Can you send us a private message with your first and last name and address to get started?