New problem solver
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7 Messages
Broken Modem, but can't get in touch with support?
My modem keeps losing connection. I tried calling in to general support line, and the self-help says there's something wrong with my modem. It tries to transfer me to support, and just hangs up.
How can I get in touch with someone to get this fixed?
train_wreck
Gold Problem solver
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610 Messages
10 years ago
Which number did you call? Normally, calling 1-800-391-3000 and selecting options 1,1,4 should get you to a human being at the Technical Support line.
If not, one of the admins here could also create & escalate support tickets; try sending a private message to any of the red "Comcast_" users here.
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CaptSpify
New problem solver
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7 Messages
10 years ago
That is the number I called. I will contact an admin. Thanks
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CC_Jacob
Official Employee
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869 Messages
10 years ago
Hello CaptSpify,
I'm sorry to hear that your modem is not operating correctly. If it has not been replaced yet please feel free to send me a private message with your account number.
Thank you
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