Being charged for equipment I never had

I've called support three times about this issue over the years and got nowhere.

When I moved to my house in March of 2020, I started being charged for phone equipment, $19.95 per month. I don't have a phone number, I don't have any of Comcast's equipment....

So yeah great fine Comcast, I'll pay an extra $19.95 per month because I got tired of asking.................. NOW

I have Frontier Fiber and called to cancel last month. They didn't cancel my account at all. New bill in the mail today! So now what? I'm no longer using their service and they are just going to keep sending bills every month?

Anyone?

Responses

Comcast_AmandaB

Official Employee

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24 Messages

1 day ago

user_d1a66c We would be happy to look into your billing concerns. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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