New Member
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1 Message
Automated phone system not recognizing my account number – urgent modem replacement needed
Hello,
I'm reaching out for help requesting a modem replacement, as I haven't been able to get through by phone. Every time I call and enter my account number, the automated system fails to recognize it and keeps asking me to enter it again, without ever connecting me to a representative.
The modem in question is located in our community's pool house and provides the internet connection for our security camera system. It was damaged approximately two weeks ago during a severe thunderstorm and has not worked since.
Since this equipment is essential for the safety and security of our community, I would appreciate it if someone could reach out to me directly (via private message or whatever is fastest) to process the replacement, as the automated phone system won't let me get past that step.
I'm happy to provide the account number, business name, and service address via private message if needed.
Thank you in advance for your help.
Comcast_EmilyB
Official Employee
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36 Messages
5 days ago
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Comcast Business".
5. As you type, a drop-down list will appear. Select "Comcast Business" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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