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vcrfixer

New Member

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2 Messages

Thursday, December 3rd, 2015 12:00 PM

Arris SB6183 modem

I am using an sb6183 for business internet (yes its on the approved device list) and when it got provisioned the config file is for an sb6121,  here is the event log details

 

SW download init via config file d11_M_sb6121_bcideluxe75_

software upgrade failed after download-incompatible software file

 

whats up wiyh this i dont have an sb6121

 

any help would be appreciated thanks

 

Question

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Updated 

1 year ago

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train_wreck

Gold Problem solver

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610 Messages

9 years ago

yeah looks like they didn't provision it with the right config file.

 

to be honest, it should still work fine, but you can try messaging one of the mods on this forum & they will get it the right file.

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CC_Jacob

Official Employee

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869 Messages

9 years ago

Hello vcrfixer,

 

Your bootfile should be correct now. 

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iHeijoushin

Visitor

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3 Messages

9 years ago

I am having a number of issues with my brand new SB6141 modem since having my Business Service installed, including the error mentioned above along with MIMO errors and resets. The logs cycle over and over again with the following:

 

Jan 23 2016 13:21:50	4-Error	E107.0	SW upgrade Failed after download - Incompatible SW file
Jan 23 2016 13:21:26	6-Notice	E102.0	SW Download INIT - Via Config file d11_m_sb6141_bciwbdeluxe25_c05.cm
Jan 23 2016 13:21:17	5-Warning	Z00.0	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=10:05:b1:f7:40:12;CMTS-MAC=00:1b:d5:ff:15:b0;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:01:10	3-Critical	R02.0	No Ranging Response received - T3 time-out;CM-MAC=10:05:b1:f7:40:12;CMTS-MAC=00:1b:d5:ff:15:b0;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:15	6-Notice	N/A	Cable Modem Reboot due to T4 timeout ;CM-MAC=10:05:b1:f7:40:12;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Jan 23 2016 13:19:34	3-Critical	R04.0	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=10:05:b1:f7:40:12;CMTS-MAC=00:1b:d5:ff:15:b0;CM-QOS=1.1;CM-VER=3.0;
Jan 23 2016 13:18:39	5-Warning	T202.0	Lost MDD Timeout;CM-MAC=10:05:b1:f7:40:12;CMTS-MAC=00:1b:d5:ff:15:b0;CM-QOS=1.1;CM-VER=3.0;
Jan 23 2016 13:18:15	3-Critical	T05.0	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=10:05:b1:f7:40:12;CMTS-MAC=00:1b:d5:ff:15:b0;CM-QOS=1.1;CM-VER=3.0;
Jan 23 2016 13:04:14	4-Error	E107.0	SW upgrade Failed after download - Incompatible SW file
Jan 23 2016 13:03:51	6-Notice	E102.0	SW Download INIT - Via Config file d11_m_sb6141_bciwbdeluxe25_c05.cm
Jan 23 2016 13:03:42	5-Warning	Z00.0	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=10:05:b1:f7:40:12;CMTS-MAC=00:1b:d5:ff:15:b0;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:15	6-Notice	N/A	Cable Modem Reboot due to T4 timeout ;CM-MAC=10:05:b1:f7:40:12;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;

I am experiencing very, very slow download speeds at all times of day (around 4-6Mbps) when I am supposed to be getting shared 25/10 speeds. My upload speeds are good and go between 6-9Mbps. Here's my downstream signal details in case this might also be the issue:

 

Channel ID	15 	9 	10 	11 	12 	13 	14 	16 
Frequency	673750000 Hz 	637750000 Hz 	643750000 Hz 	649750000 Hz 	655750000 Hz 	661750000 Hz 	667750000 Hz 	679750000 Hz 
Signal to Noise Ratio	38 dB 	38 dB 	37 dB 	37 dB 	38 dB 	38 dB 	38 dB 	38 dB 
Downstream Modulation	QAM256 	QAM256 	QAM256 	QAM256 	QAM256 	QAM256 	QAM256 	QAM256 
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
-3 dBmV  	-2 dBmV  	-2 dBmV  	-2 dBmV  	-2 dBmV  	-2 dBmV  	-2 dBmV  	-2 dBmV

Any assistance would be very appreciated. The phone techs seem totally confused by my questions.

 

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