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New Member

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1 Message

Saturday, June 11th, 2022 8:06 PM

accessing the cradlepoint management interface

My Surface Pro is wifi connected via Comcast Gateway, but the printer (and other hard-wired devices) are connected to the Cradlepoint router associated with Comcast’s ConnectionPro service. These are on two different networks. - Cradlepoint does not appear to offer built-in WiFi and there seems to be no way to access/manage any settings on it. (Comcast’s website says to manage it via their website, but there is NOTHING you can manage; you can only view the status which is virtually useless. Can someone help me?  My IT guy was unsuccessful and only was able to determine that they were not on the same network.

Official Employee

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18 Messages

8 months ago

Hello @user_91c155, thank you for taking the time to reach out to us on our Business forums. Connection Pro is intended to provide an automatic 4G LTE backup connection even if your power or Internet service goes out. Connection pro does not provide WiFi at this time. 

New Contributor

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9 Messages

5 months ago

@Comcast_Aldrik can you answer the question that was actually asked? How does one connect to the management interface of the Cradelpoint backup device? The device I have is model S5A036A. I have not been able to find any documentation from Comcast on how the management interface for this device is accessed. Please post documentation for this model and any other models you have in production. You call this service Pro, yet you don't have any documentation. That is not pro; that is amateur.

There is no documentation for this device at any of the following locations, even though the link that took me there says "Learn to configure your service, manage WiFi Pro and Connection Pro, and troubleshoot connectivity issues.". Nothing about Connection Pro.

https://business.comcast.com/help-and-support/internet?filterId=All#using-your-internet-equipment

Official Employee

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13 Messages

Hello @rcgoodfellow! I was able to find the following document, and wanted to know if this is what you're looking for https://comca.st/3ePIyhY;

New Contributor

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9 Messages

No, it does not. That is the interface that the OP already referenced that is useless. And mine appears to be even more useless than the OP stated as it simply says not available or no data to display for everything. But more to the point, this question is about a LOCAL management interface that can be accessed with a LOCAL IP address. Having to go out to the internet and through a series of bloated Comcast IDP gateways that inevitably fail when running on the flaky "Connection Pro" connection to monitor the status of the device that is giving me that connection in the first place is a non-solution. Do you see the circular dependencies there? So the question again.

How does one access the LOCAL management interface of the Connection Pro backup device?

When the connection provided by the device is flaky, a LOCAL mechanism is needed to evaluate what's going on with the device. In my case, the LEDs on the front of the device all look fine - stating a 4G connection is active and 4 bars for signal level, but the actual connection is garbage, dropping at rates over 60%.

Official Employee

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10 Messages

Thanks for the clarification. We definitely want you to be able to locate the answers you're seeking. I understand that there are things you wish to change, but at this time Complex Customer Network configurations are not supported by Connection Pro. If you're running into trouble with the connection itself, we can absolutely take a closer look at what the cause is. Would you be willing to send us a private message with your full name, business name, full address, and phone number? By clicking the "message" icon in the upper right of our forum page, you'll be able to input our shared handle (Comcast Business) to send us a private message.

 

Click "Sign in" if necessary

-Click the "Direct Messaget" icon in the top right corner

-Click the "New message" (pencil and paper) icon

-The "To:" line prompts you to "Type the name of a person". Instead, please type "Comcast Business"

-As you are typing, a drop-down list will appear. Select "Comcast Business" from that list

-The "Comcast Business" graphic will replace the "To:" line

-Type your message in the text area near the bottom of the window

-Press Enter to send it

New Contributor

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9 Messages

I'm not on a forum looking for off-forum help. The purpose of a forum is to discuss things in the open so people who come along later with similar problems or questions can benefit from the content of previous conversations. The specific issue at hand here is customers who are having issues with their Cradlepoint devices have no local management interface. That means there is no access to diagnostics which could explain why the device is performing poorly.

There is also no good documentation for this device. At the Business level of service, Comcast should be in the practice of providing in-depth user manuals for all the devices that Customers are paying to use. As a good example for this Cradlepoint device, there is no documentation on how it works - and the default Comcast setup a) does not work with bridge mode and b) does not provide automatic failover. I have both of those things working now in conjunction with my pfSense firewall, but I had to figure out how the device was working through packet traces to do so. Having detailed technical documentation would have saved me hours.

Official Employee

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57 Messages

I am so sorry. This is not a traditional chat platform, and we do assist multiple customers at the same time and that was for another customer. My mistake! 

 

The reason we asked for you to send us a message was so that we can look at your specific account.