accessing the cradlepoint management interface

Hello @rcgoodfellow! I was able to find the following document, and wanted to know if this is what you're looking for https://comca.st/3ePIyhY;

No, it does not. That is the interface that the OP already referenced that is useless. And mine appears to be even more useless than the OP stated as it simply says not available or no data to display for everything. But more to the point, this question is about a LOCAL management interface that can be accessed with a LOCAL IP address. Having to go out to the internet and through a series of bloated Comcast IDP gateways that inevitably fail when running on the flaky "Connection Pro" connection to monitor the status of the device that is giving me that connection in the first place is a non-solution. Do you see the circular dependencies there? So the question again.

How does one access the LOCAL management interface of the Connection Pro backup device?

When the connection provided by the device is flaky, a LOCAL mechanism is needed to evaluate what's going on with the device. In my case, the LEDs on the front of the device all look fine - stating a 4G connection is active and 4 bars for signal level, but the actual connection is garbage, dropping at rates over 60%.

Thanks for the clarification. We definitely want you to be able to locate the answers you're seeking. I understand that there are things you wish to change, but at this time Complex Customer Network configurations are not supported by Connection Pro. If you're running into trouble with the connection itself, we can absolutely take a closer look at what the cause is. Would you be willing to send us a private message with your full name, business name, full address, and phone number? By clicking the "message" icon in the upper right of our forum page, you'll be able to input our shared handle (Comcast Business) to send us a private message.

Click "Sign in" if necessary

-Click the "Direct Messaget" icon in the top right corner

-Click the "New message" (pencil and paper) icon

-The "To:" line prompts you to "Type the name of a person". Instead, please type "Comcast Business"

-As you are typing, a drop-down list will appear. Select "Comcast Business" from that list

-The "Comcast Business" graphic will replace the "To:" line

-Type your message in the text area near the bottom of the window

-Press Enter to send it

I'm not on a forum looking for off-forum help. The purpose of a forum is to discuss things in the open so people who come along later with similar problems or questions can benefit from the content of previous conversations. The specific issue at hand here is customers who are having issues with their Cradlepoint devices have no local management interface. That means there is no access to diagnostics which could explain why the device is performing poorly.

There is also no good documentation for this device. At the Business level of service, Comcast should be in the practice of providing in-depth user manuals for all the devices that Customers are paying to use. As a good example for this Cradlepoint device, there is no documentation on how it works - and the default Comcast setup a) does not work with bridge mode and b) does not provide automatic failover. I have both of those things working now in conjunction with my pfSense firewall, but I had to figure out how the device was working through packet traces to do so. Having detailed technical documentation would have saved me hours.

I am so sorry. This is not a traditional chat platform, and we do assist multiple customers at the same time and that was for another customer. My mistake! 

The reason we asked for you to send us a message was so that we can look at your specific account.