5G Fail-over (or manual switch over)

Hey there, @user_25aa4c! Thank you so much for reaching out to us here on the Comcast Business Forums. I am very sorry to hear about the experience with 5G fail over. I would recommend following steps here https://business.comcast.com/support/article/internet/manage-connection-pro-online to view the Connection Pro details. Please let us know if you have any other questions/concerns, we are happy to help. 

My understanding is that is it a manual switchover. You have to move yellow cable from port 1 of the Comcast internet router (larger box) to port 4 of the Cradlepoint cellular hot spot. This is how it was explained to me when I called support.