I am trying to use HDBaseT to run video/sound from the Comcast cable box to a TV. I have found out that the SA and Cisco boxes do not support this. Any other box will work.
I called tech support and found out they have Motorola boxes at the Picket St location in Alexandria ,VA. I went there only to be told, sorry we can't help you because you have a business account.
Okay, sounds dumb, but they set up a truck roll for the next day. He shows up and says sorry we don't install anything but Cosco and SA boxes in this area because the other boxes won't work. When asked why do they have MOtorola boxes at Pickett St. he played dumb and stuck to his story.
Sooooo I call business support and get a great guy on the line who assures me that YES the Motorola boxes will work just fine, they will send another guy out with a note to bring a Motorola box. I just spoke with the tech (the courtesy call which I love) and he is telling me that the Motorola boxes won't work.
Who is telling me the truth?????