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New Contributor

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3 Messages

Tue, Sep 14, 2021 3:35 PM

Vonage business call issues with cga4131com

We have been using Vonage Business for years, and about 2 months ago changed router to a comcast cga4131com.  Been working fine until a couple of days ago where could not transfer calls between numbers. Vonage says there are "Bumps in latency" and the "Voice over IP is not a good signal"  and to check with ISP.

They provided me with their list of supported devices (https://businesssupport.vonage.com/articles/answer/Settings-for-ISP-Modem-Router-Gateways) and this device is not on it, but it has been working fine until a couple of days ago.

Wondering if anybody else saw something like this.

Responses

Official Employee

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21 Messages

5 d ago

Greetings, @Geoffrey_A0916! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your router, but you have definitely come to the right place for assistance.

 

You mentioned the router was working with your Vonage VoIP for two months without any issues, but then it started acting up a couple days ago. Is everything else working fine, except for the phone system? Do you know if anything significant happened two days ago that may have coincided with these changes (loss of service, firmware update, equipment relocation, etc.)?

(edited)

New Contributor

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3 Messages

5 d ago

No, none of those things happened.  Just that transferring calls is no longer possible

Official Employee

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21 Messages

Thank you for clarifying. I just wanted to make sure I had a better understanding of the situation. I would be more than happy to help troubleshoot this issue, to see what options are available to help correct things.

 

If you could send our team a private message with your full name, business name, and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live session.

New Contributor

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3 Messages

I think it is working fine now.  Just needed to reboot the Gateway router.  Thanks for the quick response.

Official Employee

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21 Messages

I’m so happy to hear that! Thank you for getting back to me. Please let me know if you have any questions or need assistance with anything else. Our amazing Digital Care Team is always ready to help, 24 hours a day, 7 days a week. Stay safe and have a great afternoon!