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YipKyAy's profile

New Contributor

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10 Messages

Thu, Apr 30, 2020 11:00 AM

Viewing logs from phone?

Simple question.  

 

Can comcast techs access and view our modem logs from their phones remotely?

Responses

Official Employee

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398 Messages

10 months ago

That's a great question! It would depend on the tech, the phone, apps, etc but yes; it's possible if they are using a work phone with an app that has that capability. Hope that helps to answer the question! Please let us know if you need anything else 🙂 

New Contributor

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10 Messages

10 months ago

spelling correction....  *techs

Official Employee

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348 Messages

10 months ago

We understand your concerns and if the tech has the proper tools when coming to your location then that is correct. 🙂 

New Contributor

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10 Messages

10 months ago

I am looking for a factual answer.  Not just an "it's possible".   I am quite certain it is possible.

 

I am asking if comcast directly provides tools to tecgs to do this and if it is a regular practice.