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mikemoreland's profile

New Member

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1 Message

Thu, Apr 2, 2020 12:00 PM

Upgrading cable modem

I have had the same cable modem on my Comcast business account for over 6 years, ARRIS, model CM820A/CT would seem to me I should be due for an upgrade?

 

What is the current modem and how do I go about getting upgraded to the latest equipment?

 

 

Responses

Official Employee

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508 Messages

a year ago

Thanks for taking the time to reach out to us through our business forums. I am so very sorry for the delay in our response and I very much appreciate your patience with us at this time. I would love to assist with your modem concerns. I would like to review the account, can you please reach out through private message with your first and last name, full service address and account number or phone number?