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Gclarkw's profile

New Member

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4 Messages

Mon, Apr 11, 2016 12:00 PM

Unable to login to Business Gateway

I am unable to login to the Comcast gateway to check settings; I am using the default user ID of cusadmin.  I am pretty sure that I changed the password after installation, but the password is not working.  Am I able to do a reset to factory settings, or is there a way that the password can be changed by Comcast support?

Thanks in advance for any assistance that can be provided.

Clark Walters

Responses

Accepted Solution

Respected Member

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575 Messages

5 years ago

Hello Gclarkw,

 

I have reset the modem password to its default "highspeed" please, let me know if you need anything else.

Accepted Solution

New Member

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1 Message

5 years ago

Can you reset our modem password to default please?

New Member

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4 Messages

5 years ago

Thank you for the assistance.  I am able to login and change the password.

Clark Walters

Official Employee

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869 Messages

5 years ago

So sorry for the delay weinrich,

 

Your password has been reset back to the default.