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New Contributor

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3 Messages

Wed, May 5, 2021 7:19 PM

Reset Gateway Password

I need to change some settings in our gateway but when I went to log in I realized I could not remember the password and I had not written it down anywhere. Any help would be much appreciated. Thank you.

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Accepted Solution

Official Employee

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14 Messages

1 m ago

Hello, @roysatino16! Thanks for taking the time to reach out to us here on the Comcast Business Forums. If you've forgotten your gateway passwords, you may need to reset it to factory default. You can check out this guide here that will walk you through those steps: https://comca.st/3tl4iDN

 

Let us know if that helps! :)

 

New Contributor

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3 Messages

1 m ago

That's what I was thinking but wanted to make sure that would not mess up any other settings for our static IP.

Official Employee

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14 Messages

Once you reset your gateway to factory default, it will be just like it came out of the box, so you will need to make any changes you've made since then, again.