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New Member


1 Message

Wed, Mar 23, 2022 3:20 AM

Replace ancient Netgear CG3000DCR

We have a business account at a location that has one of the old Netgear CG3000DCR modems. And we are having VOIP problems, which have been well documented in these forums for that particular model. How can we get that replaced with one of the newer Technicolor modems?

Official Employee


521 Messages

3 m ago

Thanks for taking the time to reach out to us regarding your internet gateway. We would love to assist with the service issues and look into getting that modem replaced for you. Can you please reach out through private message with your first and last name, business service address and account number or phone number? 


To send a direct message:


Ensure you are first signed in, then you will see an icon at the top right of your page. 
From there, click the 'New Message' icon. In the 'To' field, type 'Comcast Business'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.