Skip to content
ewatts76's profile

New problem solver

 • 

47 Messages

Sun, Nov 6, 2016 8:00 PM

Remove device in Manage Devices

I am trying to remove an old computer from my managed devices list. Every time I login to the modem, go to the page and click the X by the name, I get this error:

 

{"error":"warn","message":"401 Unauthorized!","data":""}

 

Can you please help? This is really annoying!

 

This is in the list where I have only allowed devices to access the internet. 

 

I have already unplugged the modem for 10 seconds, cleared cookies and cache, and tried after that. Need help. 

Responses

Accepted Solution

Gold Problem solver

 • 

575 Messages

5 y ago

Hello ewatts76 and welcome to forums,

 

Was your device management issue resolved by Tier II yet. If not I can look into the issue for you. Please message me back with more details.

 

Thank You

New problem solver

 • 

47 Messages

5 y ago

Called support on the phone and got this escalated to tier 2 for help. 

New problem solver

 • 

47 Messages

5 y ago

They finally came to the conclusion it is the hardware firmware issue. They said a new firmware will be coming soon.

I found another way around it. Since no one has access to the modem or switch for a hard wire, so I just put the blocking list into the WiFi settings. 

Gold Problem solver

 • 

575 Messages

5 y ago

Thank you for the update.

 

If you do require any future assistance please feel free to message for help.