Password reset issue
Good moring everyone,
Twice now we have reset the password on our SMC unit and could not login with the new password.
In both cases we followed the same proceedure:
- Login with the default "cusadmin/highspeed"
- Go to the Administration > Password Setup screen
- Enter the current password (highspeed) and the new password twice
- Apply the change and receive the "password changed successfully" message
- (screen resets to the login screen)
- Attempt to login with cusadmin/
- Login fails
- (call customer support have them reset password)
Assuming that we have entered the password correctly, has anyone seen any other issues, bugs, or general sillynesses that we might be overlooking? We tried rebooting the unit after the password change and that didn't make any difference.
We are using Chrome (44 as of this writing) and the intended password is 20 to 25 characters in length.
Regards, and many thinks.