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bphilli's profile

Visitor

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2 Messages

Mon, Oct 19, 2020 9:00 AM

Only one network option -can't choose 2.5ghz or 5ghz

In My Business Wi-Fi it shows both 2.5 ghz and 5 ghz. However, I am not given an option to choose either 2.5 ghz or 5 ghz when attempting to connect a device. It just shows one network available.

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Accepted Solution

Official Employee

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348 Messages

7 m ago

Oh no, okay let's take a closer look into this for you so we can make sure that we reach a resolution. Can you please send us a private message with your name, the phone or account number, and the full address to the account? 

Official Employee

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348 Messages

7 m ago

Good morning, thank you so much for taking the time to reach out to the Digital Care team here through the forums. I am so sorry to see that you are having issues with choosing either the 2.5 or 5.0 network, as we do understand they both are important to run your business. Just to make sure, are you having this issue with all of your devices or the only one device not showing both options? 

Visitor

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2 Messages

7 m ago

It is not giving the option on any devices - iphone, tablet, etc.