I switched from Xfinity to Comcast Business several months ago, but I haven't made the full switch yet. The reason is that my Business router seems to have some personal issues and I can't get them resolved. I have tried the calling support option many times before and they do the standard, "let me see if I can refresh or reboot your router..." And it seems to resolve the issue for a day or two, then it is right back. Let me explain the issues.
The business router seems to want to keep bankers hours and often automatically kills the wireless around 5-6 p.m. and I can't connect during weekends. The setup is default, except I changed the admin password and enabled and setup wireless, with a different SSDI and channel from the other router.
Support tells me the standard "it must be the wiring in your house..." but I know that isn't the case. See, Xfinity ran a new wire from the outside of the house directly to their router several years ago. Their router is still up and running and I use that daily for my connection because the Business router isn't reliable. When Comcast came in to install the Business router, they simply split the signal and connected their router to the same line. So that theory doesn't really apply, unless the splitter or jumper they used to connect to my Business router are bad, which is totally possible.
So my question for the group is, what should I do next. I can't seem to get a tech to come out to the house and look at the router. I want to kill off the Xfinity router, but then I won't have any connection.
Thanks for your help in advance.