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vivspres's profile

Visitor

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3 Messages

Wed, Jul 15, 2020 8:00 PM

Motorola M8600 Comcast Business 150Mbps/20Mbps service showing significant bufferbloat (Grade F)

Just activated the motorola mb8600 model with Comcast Business and is showing Grade F for bufferbloat. I connected a Ubiquiti Alien router and measured with a wired connection and get a grade F for bufferbloat. My video sessions have been very pixalated as well as lossy. I don't see any menu to check this on the model. How can I fix this bufferbloat happening somewhere?

Responses

Official Employee

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260 Messages

10 m ago

Hello, how are you? I hope overall your day has been a good one! I am sorry to hear about the connection trouble. I will do all I can to identify the issue and help. Are you getting this same result when bypassing the router as well? 

Visitor

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3 Messages

10 m ago

Yes. I tried connecting my computer directly to the model and I see the same result. 

Official Employee

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348 Messages

10 m ago

Oh no, I am so sorry to see that you are having issues with your service as this is not what we strive for and I do understand that having reliable internet is important for your business. Do not worry, you have reached the right team to help make sure we get this taken care of. Can you please send us a private message with your name, the full address, and the phone or account number?