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atczimm's profile

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1 Message

Sun, Sep 29, 2019 6:00 PM

Mojo C-75 has never connected to the cloud

Mojo C-75 access point was set up by the technichian and I was told it can take awhile to connect to the cloud.  The next morning I checked still not connected.  The only light on the device that is lit up is a solid orange power light.  I logged on to Wifi-Pro and got this alert: 

One or more Inactive APs have been identified on your network!

An inactive AP indicates that the AP may have been either powered down or unplugged from the network or is unable to communicate with the cloud services.


Please advise on how I can get my access point to work.






261 Messages

2 y ago

Uh oh, thank you for letting us know! If the access point is in a place that's accessible and you are able to check the power status, that would be helpful. If not, then we can check a few things and send out a tech if needed. Please click on our handle (ComcastBiz_Support) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any other pertinent details so we can help.