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New Contributor

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2 Messages

Wed, Oct 13, 2021 6:51 AM

Lost Static IPs After Factory Reset

Hello, I had 5 static IP addresses from Comcast, all working well. I performed a factory reset on my router to fix the issue. After the factory reset, I lost all my static IPs. 

I called business customer support. They were unable to help, and after two hours of conversation and troubleshooting, they have written a ticket. I would love to sort this out, as it is causing serious time - sensitive issues with my business

Official Employee

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5 Messages

15 d ago

Welcome to our community forum, @user_0041de! I know it's important for your network to be working especially since your business relies on it and you've reached the perfect place for help! We'll stick with you here until we reach a resolution together.

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Comcast Business” in the “To” section. Please include your name as well as the phone number and address for the account and I'll be happy to look into this issue further.

New Contributor

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2 Messages

15 d ago

Emily, thanks for reaching out! I've sent a few messages with the information, let me know if you have received them