Internet down since Friday night, when can I expect a call?
My gateway was provisioned for static IP on Friday night. Apparently the change didn't work so the rep opened a ticket with "advanced repair". The change also took down my internet.
To date I have not heard from anyone to fix the problem that Comcast caused. Calling customer service is useless, all they can tell me is it will be taken care of ASAP.
I don't care what my SLA is, if Comcast caused the issue it should have been fixed immediately. Instead my business has been without internet since Friday night.
I want to know when I will at least hear from someone regarding this ticket and when the mistake will be fixed.