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New Contributor

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6 Messages

Sat, Mar 26, 2022 12:16 AM

Handling Missed Appointments

I had a tech miss an appointment.  I waited until 10 minutes after the appointment window and called comcast.  After some time the CSR read me the technician's note:

"Spoke to Sub, unaware of appointment"

The note claims to have called my phone number.

No one called telephone number at that time.

I want to hold someone accountable.

Who do I need to talk to at comcast that can track down the recording of the phone call that the technician supposedly made to me?

Official Employee

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41 Messages

3分前

Hi randomguy, thank you for reaching out to us here with this concern. I apologize your tech appointment was missed, I will do my best to find out why the appointment was missed and we can get another tech scheduled. To better assist you could you please send me a private message with your full name, business name, and the street address for the business? 

 

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it