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6 Messages

Sat, Mar 26, 2022 12:16 AM

Handling Missed Appointments

I had a tech miss an appointment.  I waited until 10 minutes after the appointment window and called comcast.  After some time the CSR read me the technician's note:

"Spoke to Sub, unaware of appointment"

The note claims to have called my phone number.

No one called telephone number at that time.

I want to hold someone accountable.

Who do I need to talk to at comcast that can track down the recording of the phone call that the technician supposedly made to me?

Official Employee


41 Messages


Hi randomguy, thank you for reaching out to us here with this concern. I apologize your tech appointment was missed, I will do my best to find out why the appointment was missed and we can get another tech scheduled. To better assist you could you please send me a private message with your full name, business name, and the street address for the business? 


To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it