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imrj19's profile

Visitor

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4 Messages

Sun, May 19, 2019 8:00 AM

getting new modem replacing comcast modem, what do I need do?

I am replacing the regular comcast business modem with a netgear CM1100...do I need make the mac address on the new router masked to the one on the existing router?

Responses

Official Employee

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401 Messages

2 y ago

Hi and thanks so much for reaching out imrj19 and welcome to the forums! We'd need to change the modem MAC on the account first, since the rental would be the one associated with it and provisioned for service. Can you please send over a private message by clicking on my handle (Comcast_Gina) and providing your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number? I'll also need the MAC address, make, and model of the new modem. Thanks!

Visitor

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4 Messages

2 y ago

info requested sent in a PM... thank you!