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911RapidResponse's profile

Visitor

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2 Messages

Tue, Sep 8, 2020 7:00 AM

'cusadmin/highspeed' login not working and can't access admin tool

Hello,

I am unable to access my router's admin page using the generic 'cusadmin/highspeed' login.

It has not ever been changed.  I need to access the router to set up some port forwarding.
I cannot do a hard/factory reset of the router, as I would lose my static IPs by doing so.
Can you please assist?

Responses

Official Employee

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348 Messages

9 m ago

Good morning, thank you so much for taking the time out to reach out to the Digital Care Team here through the forums. I am sorry that you are not able to access the admin page, I know how important this is for making changes to your network and you have reached an amazing team to help. Can you please send us a private message with your name, the full address, and the phone or account number? 

Visitor

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2 Messages

9 m ago

Thank you.  I have sent you a PM with the requested information.