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New Contributor

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3 Messages

Wed, Dec 16, 2015 8:00 AM

comcast business gateway (Http;//10.1.10.1) username & password

i need comcast business gateway (Http;//10.1.10.1) username & password.

my modem model is smcd3g-ccr.

i tried cusadmin/highspeed.

massage from webpage " The login attempt failed."

please, tell me how to get a my gateway username & password....thank you!!

Responses

Accepted Solution

Advocate

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1.4K Messages

6 y ago

***Validated Solution as of 08/2019***

 

Hello redcatnails and welcome,

 

First, you must be directly connected via any Computer / Laptop via ethernet cable to any Lanport 1-4 of the Comcast Gateway. Then you should bring up a browser and in the address field just type in 10.1.10.1, then when the login screen appears use username = cusadmin/password = highspeed.  If you are not using any Comcast Static IPs, then another option is for you to depress the little black button on the back of the Comcast Gateway (CG) for 15 seconds minimum and this should reset all options to factory defaults including your login username and password.

 

Images and additional details can be found here: https://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/How-to-Login-to-your-Comcast-Business-Modem/td-p/22153

 

If this does not work then you must call 800-391-3000 or leave a post in this forum.

 

Hope this helps you out. 

Visitor

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3 Messages

@VBSSP-RICH username and passwords are not working.

Official Employee

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16 Messages

Hi, @user_0f5668. Can you elaborate on your issue in detail. We would love to help. 

Visitor

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3 Messages

I use the username: cusadmin, and enter the password: highspeed. I receive a message that says: Incorrect password for cusadmin! You have 6 remaining login attempts; after 6 attempt your account will be locked for 5 mins.

Official Employee

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16 Messages

Gotcha, thanks. What model gateway do you have? 

Visitor

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3 Messages

Where can I find this information?

New Contributor

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3 Messages

6 y ago

Thank you for reply...I already did....
I will call there... thank you

New Contributor

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3 Messages

6 y ago

Please, reset Username & Password for business gateway...thank you!!

Official Employee

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869 Messages

6 y ago

Hello redcatnails, 

 

Do you still need it reset? 

New Member

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1 Message

2 y ago

Must be directly connected 1-4 ports on the router.

I have had problems also getting the router to accept the password.

When that happens try removing the power from the router for a few seconds plug back in then wait about 4 or 5 min. for it to boot back up.   Then try again.

This has worked for me.  

You don't really want to push that little reset button in the back if you have static IP's for a business router.   Or a tech might/will have to come out and enter all the settings again. Before he gets there you will not have any Internet! 

Official Employee

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348 Messages

10 m ago

Good afternoon, thank you so much for taking the time out to reach out to the Digital Care Team here through the forums. You could do this yourself by factoy resetting the modem but this would put all the settings back to default. So, we can do this for you on our end so you do not end up loosing all of your settings. Can you please send us a private message with your name, the full address, and the account or phone number? 

New Member

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1 Message

10 m ago

can you please reset my modem password? and is there an easier way to do that

New Contributor

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1 Message

1 m ago

Can you reset my admin login and password please 

Official Employee

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13 Messages

Hello @user_756563, thank you for taking the time to reach out to us on our Business Community Forums. Could you please send us a private message with your full name, full address, and your account number or phone number? Our team can definitely assist.

 

To send us a private message, please click the "message" icon in the upper right page of our forum page and input our shared handle (Comcast Business).