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Fri, Apr 29, 2022 7:25 AM

Comcast Business Contract Renewal - Customer-Owned Equipment

In 2020 I contracted with Comcast for a package called Business Internet 500, and I have been able to use my own modem (a Netgear CM1000) for Internet service (no other services). As the contract was nearing expiration, I called and spoke with a sales representative. He told me that Comcast Business is not offering any new contracts that would allow me to bring my own equipment and I ended the call. Was what he told me accurate?

Accepted Solution

Official Employee


266 Messages

23 d ago

Hello, @ComcastCACustomer, thanks for being a valued Comcast Business customer and for posting your question. When it comes to Comcast Business sales you have to call us at 1-800-391-3000. You have to work with our sales team directly to get that exact answer. I know you have already called so I would try them again when you have a chance. You can always use your own modem but they would need to provide clarification about any available service options. There's a chance the offers they had available were only for new subscriptions.