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New Contributor

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2 Messages

Tue, Feb 22, 2022 10:09 PM

Change router password

I tried the standard of cusadmin and then both CantTouchThis and highspeed, neither work in our environment.   Looking to have it reset.

Official Employee

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16 Messages

4 m ago

Hello and thanks for reaching out @user_1f6631. I can assist you with changing your internet password, along with anything else you may need assistance with. Let's get the account pulled up. May I have your first and last name, the companies name, the companies phone number on file, and the complete service address? 

New Contributor

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2 Messages

4 m ago

Can I send this information directly to you vs placing this on a public forum?

Official Employee

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10 Messages

@user_1f6631. Thank you for asking such a great question. We would never want you to post your personal information on a public platform, I apologize for this miscommunication. Before we dive into a private chat, I would like to ask. Have you tried changing your password using the Comcast Business Internet settings in My Account? If not, here are the instructions on how to get that done. Please give that a shot and let me know if it works.