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New Member

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1 Message

Fri, Jul 23, 2021 8:14 PM

CBR-T Rack Mount Brackets

Looking for rack mounting brackets for the CBR-T CGA4131. We use these modems at many locations - on our first install the technician grabbed a set of these rack mounts from the van and installed it for us. Ever since then the techs have never heard of or seen this hardware, and none of the customer support reps know what I'm talking about either. On the set we do have, the model number is TCACBP11 and after a google search looks like its made by Cisco. Nothing coming up online for shopping either. These modems were clearly made to be rack mounted - why are the mounts not available!

Official Employee

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18 Messages

1年前

Hello @user_78ac8d, thank you for taking the time to reach out to us on our team on our Business forums. Could you please send us a private message with your full name, your business name, and your full address? Our team can most definitely take a further look.

 

By clicking the "message" icon in the upper right page of our forum page and inputting our shared handle (Comcast Business) you can send us a private message.

New Contributor

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2 Messages

4分前

I am having the same issues.  I would like to be able to rack mount the modems, but I cannot find the rack mounts.

New Contributor

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2 Messages

4分前

I am having the same issue.  Sometimes the tech has them and other times not.  How do I get more so I can mount the modem in a rack?

Official Employee

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11 Messages

Hello, @user_75tt! Thank you for connecting with us here! We apologize for the trouble finding the bracket. This is not something we normally supply and send out. Please connect with our amazing Business Sales Team at

(800) 391-3000. They should be able to provide you with the needed parts or information on how to obtain some brackets. 

New Contributor

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3 Messages

4分前

I've reached out and got told by Comcast, you all don't have these available.  I need to know next step as its really frustrating to get different information and see different things.  What are the options to purchase them if not through you all as I can't seem to find them anywhere online...

Official Employee

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57 Messages

@user_0d3517 Sorry about this! Just to confirm, the Business team over the phone said that they were not available? 

New Contributor

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3 Messages

Online chat. No one answered the phone and no matter what I did, it directed me to billing options

Official Employee

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57 Messages

Understood. Very sorry for the confusion. We do not provide rack mounting brackets.  Customers would need to buy those through the rack manufacturer after an installation. 

(edited)

New Contributor

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3 Messages

But you don’t provide info on where to get them… it’s literally a

Comcast

Business

Router

Official Employee

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57 Messages

I understand the frustration with that. I wish I had better news to share. I would suggest looking into an office supply company or online somewhere that has similar sizing to our routers.