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RickDrew's profile

Visitor

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7 Messages

Wed, Jul 15, 2020 3:00 AM

Can't see connected devices. Again.

So this has been ongoing for ages. Once again we can't see what devices are connected to our network, wired or wireless. We are working on updating some IP caneras and printers, but list the devices in the model. The list is empty. Again. When first logging into the modem it can take 30 seconds to even have it respond. Every option is SLOW. Click on an item, wait 10-15 seconds. 

 

Seriously considering just dumping business internet - four years of this and still no reliable solution.

 

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Responses

Official Employee

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518 Messages

10 m ago

Thanks so much for taking the time to reach out to us regarding your equipment concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist. I can understand your frustration over the inability to view the connected devices an we certainly want to get to the bottom of this as we want you to be able to manage the devices connected as well as see what devices are connected at any time. Can you please reach out through private message with your first and last name, business service address and account number or phone number? 

Visitor

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1 Message

4 m ago

I am having the exact same problem.  I have a Cisco DPC3939B modem that was installed June 18, 2020.  Yesterday and today when I connected to the web based management interface I was able to see all connected devices just fine.  I made some changes and configured some IP addresses.  Today I had to power off the modem to make some AC power wiring changes.  When I turned the modem back the device list is empty.  I've found posts about this problem dating back to 2016.  Is there no solution?  It's impossible to manage a network if you can't see what is connected.  My DPC3939B has firmware version dpc3939b-v303r20421761-180309a-CMCST.  

Official Employee

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245 Messages

4 m ago

Hello @theClaw56, thanks for reaching out to us on our Forums page about this connected devices list concern. I am sorry to hear you're also experiencing this problem and we definitely want to determine the cause of this issue, so that we can get it corrected. We would love to further investigate and assist you with this. Can you please reach out to us through a private message with your first and last name, business service address, and account number or phone number?