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mlreyes's profile

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1 Message

Thu, Sep 4, 2014 9:00 AM

Cannot access router at

I cannot access router at, or at


My wifi account is not showing up as an option to connect to the internet (I'm currently connected through an Xfinity hotspot.)




~ Melissa



Accepted Solution

Gold Problem solver


610 Messages

8 y ago

have you tried



1.4K Messages

8 y ago

Hello mlreyes and welcome,


Please share the following information:

1.  Are you using a Comcast SMCD3GNV? If not what Comcast Gateway are you using?


2.  If you are using the SMCD3GNV, is your computer directly connected to one of the Lanports 1-4? If so, you should definitely be able to login to , username=admin, password=password (if default). If you are using another Business Class Gateway, then try same interconnect using, username=cusadmin, password=highspeed.


Hope this helps you out.