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loudog212's profile

New Member

 • 

1 Message

Tue, Feb 9, 2016 8:00 AM

Can not see Connected Devices

The service is working great but my gateway will not display the connected devices.  Look at the picture.  The gateway will tell me that there are 16 devices connected but will not display the details.

 

There is no firewall, just a switch. DHCP is run thru the comcast gateway.  Any ideas what is happening here? Tech support on the phone wasn't able to provide an answer

 

http://imgur.com/Wig2Kpc

 

IMG_0173.JPG

Responses

New Member

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1 Message

4 y ago

Same problem

Respected Member

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575 Messages

4 y ago

Hello yogurbellaus  and welcome to forums,

 

I can push a factory rest to your modem to help resole this issue. Though this process is usually fast it can take up to 40 minutes to complete. Please let me know if you would like to take this option and the best time for you (AM|PM).

 

Thank You

Visitor

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5 Messages

4 y ago

Good afternoon,

 

I am having the same problem in my two locations. I can't see my connected devices anymore.

 

Any solution?

 

Thank you.

Visitor

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5 Messages

4 y ago

Good afternoon,

 

I am having the same problem in my two locations. I can't see my connected devices anymore.

 

Any solution?

 

Thank you.

New Member

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2 Messages

4 y ago

Just spoke with Tech Support (chat) and it appears that while the engineers are still working on this, they have no answers on when this issue will be fixed.  So sad that it is taking so long.  Where can one go to get this issue pushed towards the top?  Or are there other pressing issues?  Understaffed?  Unqualified?  Don't care?  Take your pick..

Respected Member

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575 Messages

4 y ago

Hello Xcorpion76 and Linch,

 

Welcome to forums. I apologize that we have not produced a permanent fix for this issue but if you like I can push a factory rest to help restore the service. Though the process is usually quick it can take up to 40 minutes to complete. If this is an option you would like to take please message me with  your preferred time if day (AM|PM) for me to push this reset.

 

Thank You

Visitor

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5 Messages

4 y ago

If we are going to keep the same configuration, as passwords, yes. Monday at 9:00 pm. In other case don't do it.

 

Thank you.

Respected Member

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575 Messages

4 y ago

I apologize but I was unable to get the rest pushed after 9PM. Id there a different time that I can push the rest?

Visitor

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5 Messages

4 y ago

Today, at 9:00 pm.

 

ThanK you.

Respected Member

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575 Messages

4 y ago

Hello Xcorpion76,

 

I apologize for how long it took to complete the factory rest but I was able to schedule for it to be completed. Would you please test your services and let me know if the problem persists?

 

Thank you

Visitor

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5 Messages

4 y ago

It is not working again. 😕

Visitor

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2 Messages

4 y ago

Same here. But I found out when I couldn't add a blocked device. Then I tried to look at the device list, and found this problem. Note that I *am* able to delete bocked devices, but I am no longer allowed to add a blocked device.

 

Frustrating to read that the forum technical leaders keep suggesting factory resets when they know it doesn't solve the problem.

 

Just thought I'd add myself to the list of disappointed business class users, knowing full well it's notresolved yet.

Official Employee

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1.1K Messages

4 y ago

Hi Bruckner8

 

I would like to assist with your gateway's configuration and figure out why it's not displaying any connected devices. Please private message me your account number and the name of your business. 

Visitor

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2 Messages

4 y ago

I am having same issue with my comcast business router. its so frustrating

Official Employee

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1.1K Messages

4 y ago

Hi phitradio and welcome to the forums.

 

I would also like to assist with your gateway as well. Please private message me your account number and the name of your business.