Can not see Connected Devices

Same problem

Hello yogurbellaus  and welcome to forums,

I can push a factory rest to your modem to help resole this issue. Though this process is usually fast it can take up to 40 minutes to complete. Please let me know if you would like to take this option and the best time for you (AM|PM).

Thank You

Good afternoon,

I am having the same problem in my two locations. I can't see my connected devices anymore.

Any solution?

Thank you.

Good afternoon,

I am having the same problem in my two locations. I can't see my connected devices anymore.

Any solution?

Thank you.

Just spoke with Tech Support (chat) and it appears that while the engineers are still working on this, they have no answers on when this issue will be fixed.  So sad that it is taking so long.  Where can one go to get this issue pushed towards the top?  Or are there other pressing issues?  Understaffed?  Unqualified?  Don't care?  Take your pick..

Hello Xcorpion76 and Linch,

Welcome to forums. I apologize that we have not produced a permanent fix for this issue but if you like I can push a factory rest to help restore the service. Though the process is usually quick it can take up to 40 minutes to complete. If this is an option you would like to take please message me with  your preferred time if day (AM|PM) for me to push this reset.

Thank You

If we are going to keep the same configuration, as passwords, yes. Monday at 9:00 pm. In other case don't do it.

Thank you.

I apologize but I was unable to get the rest pushed after 9PM. Id there a different time that I can push the rest?

Today, at 9:00 pm.

ThanK you.

Hello Xcorpion76,

I apologize for how long it took to complete the factory rest but I was able to schedule for it to be completed. Would you please test your services and let me know if the problem persists?

Thank you

It is not working again. 😕

Same here. But I found out when I couldn't add a blocked device. Then I tried to look at the device list, and found this problem. Note that I *am* able to delete bocked devices, but I am no longer allowed to add a blocked device.

Frustrating to read that the forum technical leaders keep suggesting factory resets when they know it doesn't solve the problem.

Just thought I'd add myself to the list of disappointed business class users, knowing full well it's notresolved yet.

Hi Bruckner8

I would like to assist with your gateway's configuration and figure out why it's not displaying any connected devices. Please private message me your account number and the name of your business. 

I am having same issue with my comcast business router. its so frustrating