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jx2family's profile

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Fri, Feb 12, 2016 8:00 AM

can not login to

never reaches the login screen. I am connected directly to the back of the modem and have internet access but can not get in to the router

Accepted Solution



1.4K Messages


Hello jx2family and welcome,


If you do not use any Comcast Static IP(s), then I would try ddepress the little black reset button for 15 seconds minimum to reset your leased Comcast Gateway back to facoty defaults. Then you should be able to direct wired ethernet connect to any LanPorts 1-4, bring up a browser, enter in, then user cusadmin/highspeed. If you do use Comcast Static IPs, then call 800-391-3000, use technical high speed internet option, then ask technical agent to reset your login credentials.


Hope this helps you out.