Skip to content
anthws's profile

New Member


1 Message

Thu, Aug 28, 2014 4:00 AM

browsing to = no login prompt?

i'd love a chance to use the default credentials but i don't even get a user/pass prompt.  Web browsing works fine so, the box is functional...  ideas?


Accepted Solution

Official Employee


869 Messages

7 y ago

Hello anthws welcome to the forum.


In order to log in to the gateway you need to be directly connected to it, so if you have not done this already please bypass any router or switch that might be connected and plug directly into the modem, then try to log in again. Please let us know if any issues come up regarding this situation.


Thank you

I no longer actively support the Comcast Business Forum. If you have questions related to your Comcast Business Services please start a new post.