New Contributor
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3 Messages
Website not loading
Issue started Feb 6 2021 with a website courrielweb.videotron.com not loading. After 5 reported tickets with Comcast we are at lost for a solution. Everytime the modem is reset, replaced, the website loads for 15-30 mins then we get a error message depending on the browser we use. We have disabled firewall etc,,same problem.. Sometimes, if we leave browser tab open, the page will eventually load (refresh overnight?)...
Any idea what we could do to resolve?
Comcast_Abbie
Official Employee
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43 Messages
2 years ago
Hello, and thank you for taking time out of your day to post on Business Forums. I can definitely see how this would be a problem and would like to assist with a resolution. There are a few questions I have:
Are you only having issues with this specific site?
Also, have you contacted them directly to see if it is a known issue on their end or specific settings needed to access their site?
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diane_r
New Contributor
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3 Messages
2 years ago
As stated: website is : courrielweb.videotron.com and we have called 5 times already...
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diane_r
New Contributor
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3 Messages
2 years ago
Contacting the owner of the website in question has not produced any success-they are adamant that its not their problem sine a) website can be reached for 15-30 mins after Comcast resets modem etc and b) the website can be reached via Verizon mobile, Comcast residential- issue happens only when on Comcast business
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