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willbail's profile

New Contributor

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7 Messages

Tue, Jun 29, 2021 7:42 PM

VPN -Meraki MX65 and Comcast Business internet with static IP

We signed up for Comast Business internet and we want to place a Meraki MX65 Firewall Behind the Comcast Router.  We were given static IP addresses. Internal traffic routes out just fine. I am unable to establish a VPN to the Meraki when working externally from my office. Is there a configuration that Comcast must apply to enable bridge or a pass-thru mode, or is this something I can do myself? My goal is to be able to VPN into my office when on the road.

Responses

Official Employee

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5 Messages

3 m ago

Hey @willbail, thank you for reaching out to Xfinity Support on our Business Forums! That is a great question and I can certainly help. It is super nice to be able to remote access especially with everyone needing to be home. There is a difference between Bridge mode and Passthrough mode. From your excellent description, it sounds like the modem needs to be set up in Passthrough mode. A previous post has some great information on the difference and how to set it up using the modem's admin tool. The post is at https://comca.st/3w6fZ2G;

New Contributor

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7 Messages

2 m ago

Getting a 404 error on this link

Official Employee

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37 Messages

@willbail This should do it: https://forums.businesshelp.comcast.com/conversations/equipment-modemsgateways/true-bridge-mode-vs-passthrough-mode/5fe0a58dc5375f08cd7d88fe