New Contributor
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2 Messages
Trouble sending to Comcast.net emails.......
Recently we've been having trouble sending emails to comcast.net accounts. We get message delayed notifications from our internal Exchange server. Some of the delay messages say our IP address is on the Vade Threat List and others say "Failed to connect. Winsock error code: 10051, Win32 error code: 10051." I have run our IP through many blacklist checkers and we are not on any that report. Can someone from Comcast help us? We have many clients with Comcast addresses and need to be able to send to them.
Thanks,
Randy
Comcast_Gabriel
Official Employee
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294 Messages
4 years ago
Hi! Thank you so much for reaching out and for your patience. You have reached Comcast over social media! We are a Digital Care team of experts who are dedicated to assisting customers with solutions to all Comcast related issues! I am sorry to hear about the email issues you are experiencing. I definitely understand how important it is to send emails for your business! I apologize for the inconvenience that this has caused. I will take complete ownership of this issue and do my best to provide a solution in a timely manner. You have reached the perfect specialist to assist! To get started, would you mind sending us a private message with your first/last name, address, and account number or a phone number linked to the account for security purposes? This can easily be accessed by logging into our business website through this link https://comca.st/2Suk942. You will find your account number listed on the my account tab once you get logged in.
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RandyP1234
New Contributor
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2 Messages
4 years ago
PM sent.
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