Transfer existing domain

I'm attempting to transfer my domain name and when I go to Manage Domains it shows up there, but it has "processing" next to it. When you attempt to click on it, nothing happens. It's been like this for almost two weeks now.

Thanks!

Responses

Comcast_Jon

Administrator

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1.5K Messages

11 years ago

Hello NoBones,

Welcome to the forum.

The community would like to help, but can you clarify a few items for us?

1. This is our online article on using your existing domain name with Comcast Business email and web hosting.

Have you completed the CNAME verification step?

2. Do you get any error while in the My Account Portal?

Thank you

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NoBones

New Member

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2 Messages

11 years ago

I'm not able to get to the verification process. When you go to Manage Domains it shows the domain I'm attempting to transfer, and "processing" under status, but that's as far as I can get. I don't have the option of clicking on it to go any farther.

Screen shot 2013-11-15 at 11.37.21 PM.png

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Comcast_Jon

Administrator

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1.5K Messages

11 years ago

Hello NoBones,

Thank you for the information.

Based on your posted image, this appears to be a server error with your myaccount not being recognized.

For this type of error our technical support team will be most expedient to assist.

Please contact them at: 1-800-391-3000

Thank you

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AlanV

New Member

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1 Message

11 years ago

I have a domain transfer issue similar to the one posted here. I completed two of three steps required to have my domain moved from Network Solutions to Comcast. My domain transfer status shows "awaiting verification". I called Comcast technical support in the last 11 days almost daily. Each and every time called, I got he same answer that a technician is working on it. Someone will get back to me in a day. When I first called Comcast for help with this domain transfer, I was told it would normally takes one day for a domain transfer to complete. The problem is still there and i never got a call from Comcast. I am very disappointed with Comcast Technical Support. Any one has an idea or suggestion?

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