Ticket Number: [Edited]

Hello,

My request to set up a PTR record was marked closed, but when I check:

dig @8.8.8.8 -x[Edited: Personal Information]

It returns no results (NXDOMAIN).

The forward DNS works: proxy.chicopmr.org →[Edited: Personal Information]

But the reverse DNS (PTR) is missing:[Edited: Personal Information] → (nothing)

Can you please verify the PTR record was actually configured on your end?

Thank you!

====

 dig @8.8.8.8 -x[Edited: Personal Information]

; <<>> DiG 9.18.39-0ubuntu0.22.04.2-Ubuntu <<>> @8.8.8.8 -x[Edited: Personal Information]
; (1 server found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 61331
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;34.154.79.50.in-addr.arpa.     IN      PTR

;; AUTHORITY SECTION:
154.79.50.in-addr.arpa. 900     IN      SOA     dns101.comcast.net. domr\
egtech.comcastonline.com. 2 7200 300 604800 900

;; Query time: 79 msec
;; SERVER: 8.8.8.8#53(8.8.8.8) (UDP)
;; WHEN: Mon Nov 10 12:03:39 PST 2025
;; MSG SIZE  rcvd: 136

====

Your ticket has been closed by the Comcast Business support team.

Ticket Number:[Edited: Personal Information]
Business Address:[Edited: Personal Information]
Contact Person: XXXXXX

Hello,

You have requested a PTR or reverse DNS record.  We have completed the request. Please allow 24 to 48 business hours for the record to propagate with all DNS servers. Thank you and have a great day.

[Edited: Personal Information] will now point to AAA.BBB.org