Terrible Customer service

I’ve been on hold for 3 hours after wasting 30 minutes with a tier 1 agent that did not understand ping or trace route. After showing them their incompetence, he reluctantly agreed to escalate to tier 2. I’ve been on hold for 3 hours and 12 minutes now. I’ve also called customer service on my fiancé’s phone to complain and of course no one was available, and I’m still waiting for a callback after an hour. Comcast may have the worst customer service of any company.

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user_cb47b9

New Contributor

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2 Messages

3 months ago

3 hours and 20 minutes on hold.

1

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Comcast_Alyssa

Official Employee

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52 Messages

Good evening @user_cb47b9, and thank you for taking the time to reach out on our Community Forums today, we are sorry to hear about the frustrating situation and hope you are otherwise having a good start to your Labor Day weekend. I'm sorry to hear you have been on hold over 3-hours and completely understand where your frustrations are coming from. We value your time and assure you that our team is here to help. We'd be happy to troubleshoot your connection issues further and run some diagnostics to check on your network health. If needed, we'll schedule one of our dedicated technicians to further assist.

In order to take a closer look at your connection issues, we'll need to get your account pulled up. Please send us a direct message with your full name, business name, full address, and phone number.

Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
- As you are typing a drop-down list appears. Select "Comcast Business" from that list
- An "Comcast Business" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

We look forward to working with you further.

(edited)

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3 months ago

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