static ips not working

Hello,

I hope this message finds you well. I am reaching out to seek assistance regarding an issue with my static IP configuration. Previously, my IP address was [Edited: personal information], which was part of my designated static IP range. However, I am currently unable to ping my static IP addresses, and they appear to be non-functional.

As a troubleshooting step, I have reset my modem to factory settings, but the issue persists. Could you please provide guidance on how to resolve this problem?

Thank you for your help.

Responses

Comcast_Aldrik

Official Employee

•

27 Messages

2 months ago

Thank you for reaching out to us @user_Serg! I appreciate you for already attempting to troubleshoot this issue. Before removing that static IP from the post, I took a look on my end and identified the issue. Before we can resolve this issue we will need to fully authenticate the account. Please send us a direct message with your full name, business name, full address, and last four digits of your account number or full phone number. To send a Direct Message:

• Click "Sign In" if necessary
• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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