New Member
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1 Message
Static IP configuration Missing
Had some power issues about 3 days ago. Intermittent internet diagnosed as DNS connectivity issues ever since.
powershell "Measure-Command { nslookup www.google.com 75.75.75.75 }"
TotalMilliseconds : 4088.9048
4hrs later, bypassing all local DNS, firewall possibilities, led to a hard reset of the modem. (Lost password)
Put the Comcast router back in bridge mode and Static IP Addresses are no longer working on our Fortinet Router. Able to connect via DHCP, but the static ipv4 addresses are not working. Does a configuration need to be restored on the comcast router before we can bridge using static IPs again?
Comcast_Roberto
Official Employee
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23 Messages
1 year ago
Hi there and welcome to Comcast. @user_ac0121, I am sorry to hear you are having troubles with your modem and the static IP. You are in the right place and we are happy to assist you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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thetommyc
New Contributor
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5 Messages
11 months ago
Was this issue resolved? If so, could you post the resolution here for people in the future?
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