Static IP /29 Block Quits Passing TCP/UDP

I have a weird situation that started a couple weeks ago. My internet will drop out usually at least once a day.

About a week ago I called into support and eventually reached level 2 support. After some troubleshooting and them seeing no problems level 2 support wanted to send out a tech. A week ago last Friday a tech came out and everything looked fine to him as far as signal and he sees my Static IPs online. The tech gave me his number and I've been texting when outages happen but it now has appeared to have fallen on def ears.

I'm getting ready to call back in but I'm dreading the phone tree of having to wait for my modem to reboot, try to explain what happened to the statics with the level 1 support person before I can talk to level 2. By the time all this happens the internet usually starts to work.

When my internet goes out here's what I've discovered and to me this seems to be related with the static block disappearing. When my static block quits responding I can plug directly into the modem and pull a 10.1.10.x address and get on the internet. But once I set my directly connected (and only thing connected while troubleshooting) laptop to one of the statics I can't get not the internet.

1. I can ICMP ping the modem gateway and my Static IPs. ICMP ping works out and in bound. ICMP trace route will complete as well.

2. TCP or UDP trace route will not complete. I never get past my local router, ie. the next hop out. I hope on my phones hotspot and get into my system at work that is on Comcast with a /29 static ip and I can't complete TCP or UCP trace route back into my statics. But ICMP trace route works...

Is there any way to get this escalated higher? I don't feel this is a signal issue so I'm seeing why the tech doesn't have much input to give or any fix to provide.