Reverse DNS (PTR Record) Request

Question

Phone support couldn't figure it out, and there doesn't seem to be a way to email the request. How does one get a reverse DNS (rDNS, PTR) record configured with Comcast Business? We have a single static IP. (edit: clarity, spelling)

CC_Bianca · Answer

Hi, @LCTA_Joshua! Thanks for reaching out for assistance with your business account. For assistance with reverse DNS, please send us a direct message.
To send a Peer to peer message to Comcast Business:
Click Sign In
Click the Direct Messaging icon
Click the New message pencil and paper icon
The To: line prompts you to Type the name of a person then type Comcast Business there

LCTA_Joshua

Reverse DNS (PTR Record) Request

CC_Bianca