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Domain Names/Static IP
Managing, controlling, and support for Custom Domain Names
New Member
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3 Messages
Thursday, November 9th, 2023 10:16 PM
Reverse DNS change needed
What's the way to get this set up? I saw one message saying to direct message 'XFinity Support' but I don't see any account named 'XFinity Support' int he drop down menu for direct mesaging.
Question
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Updated
10 months ago
57
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Responses
Comcast_AnthonyT
Official Employee
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30 Messages
10 months ago
Hey there, that would be the correct thing to do!
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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Comcast_AnthonyT
Official Employee
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30 Messages
10 months ago
I am so sorry, that is because Xfinity Support is the name for the residential forums and this is obviously the business forums. The account you need to send to is "Comcast Business". I apologize, we handle both forums and I got mixed up there.
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