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sparky04cr's profile

New Contributor

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7 Messages

Fri, Jan 29, 2021 5:00 AM

Request IPV6 PTR Record Added

Needing to add a PTR for an IPV6 address. 

Thank-you.

Responses

New Contributor

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7 Messages

2 m ago

I have had multiple business' that required PTR records changes in the past with Comcast - always IPV4 - never had a problem with a request in this forum previous. I have tried my old Comcast contacts, none have posted in years. I have tried direct contact with a Comcast employee who has responded to such requests, this has failed also. This 'Post' is getting a lot of views, but I guess not by the correct person. It has been two weeks without a reply from anyone from Comcast. I will try another posting in the IPV6 forum also.

 

Thank-you for your timely response.

Official Employee

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5 Messages

2 m ago

Thank you for reaching out to us in our Forum section. You are in the right place and I would be happy to help.

 

Could you please send me a private message, including the business name and your first and last name? To send me a private message, please click my name "Comcast_Daryl" and then hit "Send a message." Thank you again for your time and effort in reaching out to us.

New Contributor

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7 Messages

2 m ago

Thank-you Daryl - you and you team had this completed on Monday February 15.  Thanks for help.

Official Employee

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16 Messages

2 m ago

I am glad to hear you were able to get it added! If anything else comes up in the future, please let us know! We are here for you!